- Shipping & Returns
Shipping & Returns
FREE SHIPPING TO THE CONTIGUOUS UNITED STATES ONLY
Consigned to address must be correct; delivery addresses cannot be changed once your order has shipped. Barlow Tyrie must be informed before shipment if the delivery address is a residential location, inaccessible by large trucks, difficult to find, or may otherwise be problematic. Please advise us of any dates consignee will not be available for the delivery.
Besides UPS, all deliveries are curbside, by common carrier. Customer must be present to inspect items at time of delivery. Truck drivers will not unpack, assemble or remove empty cartons. A signature is required on all deliveries. ALL residential deliveries require a 24 hr. call ahead. If there is no one to receive the delivery on the prearranged date, the trucking company will charge a redelivery fee.
Before signing off, all cartons must be thoroughly inspected at time of delivery. The appearance of an accordioned end or corner to the carton, no matter how small, means that the carton has been dropped and the contents may have sustained damage. Upon inspection, if contents are visibly damaged, refuse that carton. At time of delivery the carriers Bill of Lading (your delivery receipt) must be signed PENDING INSPECTION if it is not possible to inspect all items. Do not allow the driver to leave until this is completed.
Shortages must be noted on the Bill of Lading. No claim for hidden damages or shortages can be reported if more than 48 hours have passed from delivery time.
Whenever possible, we will assist the customer in filing a freight claim with the carrier, but Barlow Tyrie is not responsible for damages in transit or storage.
Each product must be assembled per carton as each item is individually predrilled. Components mixed from different items will not fit properly.
Order cancellation before shipment is subject to a 3% administration fee and is deducted from your refund.
For further assistance call Customer Service at 800-451-7467 Monday to Friday, 9am to 5pm.